About Varsha


Career Q&A

My Experience

Job Title/Role


Years in Role

Service Delivery Ops Lead

Business Consulting

2 years

Operation Senior Analyst

Business Consulting

2 years

Call Center Manager

Online Retail

6 years

My top 3 countries where I'm authorized to work

Education & Training

1. Masters of Business Administration (MBA), Marketing 2. Masters of Arts (MA), Mathematics 3. Certified Professional Manager - COPC Inc. 4. Project Management Professional (PMP) - Project Management Institute


Customer Service & Advocacy, People Development , Data Analytics, Process Improvement & Operational Efficiency and Excel wizard

Key Challenges

One thing I struggle with is saying "no" when people ask me to do something. This means I sometimes end up taking on too much work, which can make me feel stressed and effected my work-life balance. To help myself get better at managing this, I learnt and used project management tools like Jira, asana that helps me see how much work I already have and decide if I can handle more or not.

Why I am looking for a new opportunity

Project ended

What I like most in my work

Overseeing project financials including budgeting & forecasting, financial analysis and decision making, client invoicing and partnering with cross-functional team.

Workforce management, planning & allocation of resource, forecasted required headcount, forecasted attrition and out of office shrinkage and monitored forecasted vs actual and took corrective action to achieve goals.

Developing and managing Team including conducting interviews, performance and KPI Management, establishing goals and expectation, conflict resolution, reported and communicated results to deliver exceptional customer experience.

When I can start

Start immediately

Ideal Work Environment

I are flexible in terms of your work environment, but that I perform best with co-located team as there is more learning and engagement when working together

Skills & Abilities

Project Manager

Business Analyst

Service Delivery Lead

Delivery Manager

Project coordinator

Call Center Manager

Financial Reporting

What's unique about me?

Successfully led and managed teams in complex projects across trust & safety, Omni-channel customer support, payments platform, and financial oversight, resulting in 20x revenue growth in 3 years, 40% handle time reduction and 2% contract margin improvement ($0.4M). Recognized as the "Best Lead" and top two vendor by the client.

Varsha Barmecha


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